Privacy Policy

Last updated: March 2025

Our Privacy Commitment

At Alpaco AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you use our services.

1. Information We Collect

Personal Information

  • Email address (for account creation and authentication)
  • Username and profile information
  • Communication preferences
  • Support and feedback communications

Usage Information

  • Platform usage patterns and feature interactions
  • Search queries and trading preferences
  • Device information and browser type
  • IP address and general location data
  • Session duration and frequency of use

Technical Information

  • Cookies and similar tracking technologies
  • Log files and error reports
  • Performance and analytics data
  • API usage and integration data

2. How We Use Your Information

We use the information we collect to:

Provide and Improve Our Services

  • Deliver personalized trading insights and analytics
  • Provide AI-powered chat assistance and recommendations
  • Customize your dashboard and user experience
  • Improve our algorithms and analytical capabilities
  • Develop new features and services

Communication and Support

  • Send important service updates and notifications
  • Provide customer support and respond to inquiries
  • Share educational content and market insights
  • Notify you about new features and improvements

3. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Limited access to personal information on a need-to-know basis
  • Secure data centers with physical and digital protections
  • Regular backup and disaster recovery procedures

Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

4. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

Request a copy of your personal information and data portability.

Correction

Update or correct inaccurate personal information.

Deletion

Request deletion of your personal information (subject to legal requirements).

Opt-out

Unsubscribe from marketing communications and notifications.

How to Exercise Your Rights

To exercise any of these rights, please contact us through our platform or support channels. We will respond to your request within 30 days and may require verification of your identity.

5. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Through our platform: Use the support chat or contact form
  • Privacy inquiries: Use our dedicated privacy contact form
  • Data protection officer: Available for EU/UK residents

We will respond to your privacy-related inquiries within 30 days and work to resolve any concerns you may have about our privacy practices.

Your privacy is important to us. We are committed to protecting your personal information and being transparent about our data practices.